Privacy Policy

Your data iss:

✔ Secure
✔ Encrypted
✔ Never shared without consent

At TrueCitizenship, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or services.

By accessing or using our website, you consent to the collection and use of your information as described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue using our services.

Information We Collect

We collect information to provide you with accurate and efficient application preparation services. This includes:

1. Personal Identification Information

Name
Email address
Phone number
Date of birth
Residential address

2. Immigration-Related Information

Identification documents
Previous application details
Case-related information required for form preparation

3. Technical & Usage Information

IP address
Browser type
Pages visited
Time spent on the website

We collect this information to improve service quality, ensure application accuracy, and enhance user experience.

How We Use Your Information

Your information is used strictly for service-related purposes, including:

Preparing and completing immigration forms on your behalf
Communicating updates related to your application
Providing customer support and guidance
Improving website performance and user experience
Maintaining internal records and compliance

We do not use your personal information for any unrelated marketing or advertising without your consent.

Data Protection & Security

We implement technical, administrative, and physical security measures to protect your data from:

Unauthorized access
Loss or theft
Misuse or alteration
Disclosure to unauthorized parties

While we take strong precautions, no online transmission or storage method is 100% secure. However, we continuously work to safeguard your information to the highest standards.

Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your information only in the following cases:

With trusted staff members who need it to prepare your application
With service providers who assist in secure payment processing
If required by law, subpoena, or government request
To prevent fraud, misuse, or protect legal rights

We do not share your data with third-party advertisers or unrelated agencies.

Cookies & Tracking Technologies

Our website may use cookies and analytics tools to enhance browsing experience and analyze website performance. Cookies do not store personal information and can be disabled through your browser settings.

Your Rights

You may request the following at any time:

Access to the personal data we hold about you
Correction of inaccurate or incomplete information
Deletion of your information (subject to legal requirements)
Clarification on how your data is collected and used

To request changes or deletion, please contact us using the details below.

Data Retention

We retain your information only as long as necessary to:

Complete your application
Provide customer support
Comply with legal and regulatory obligations

Children’s Privacy

TrueCitizenship does not knowingly collect information from children under the age of 13. If we discover that such data has been collected, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically based on legal, operational, or service changes. Updates will take effect immediately upon posting.

Contact Us

If you have questions regarding this Privacy Policy or need assistance, please contact:

Email: support@truecitizenship.com

Working Hours: Monday – Saturday, 10 AM – 6 PM (EST)

Response Time: Within 24 hours