Refund Policy

At TrueCitizenship, we aim to offer high-quality and efficient immigration form preparation services. This Refund Policy explains the conditions under which refunds may or may not be issued. By using our website and services, you agree to the terms outlined below.

General Refund Terms

Our services involve time, expertise, document processing, and administrative effort. Therefore, once we begin working on your application, service fees become non-refundable.

• Government filing fees (USCIS fees) are never refundable—even if your application is denied or withdrawn.
• Service fees paid to TrueCitizenship become non-refundable once the application preparation process begins.

Refund Eligibility

A refund may be issued only under special conditions, as listed below:

1. Duplicate Payment

• If you accidentally make the same payment twice, you may request a refund for the duplicate charge.

2. Technical Payment Error

• If a technical issue causes an incorrect or unauthorized charge, we will review the case and process a refund if confirmed.

3. Prior to Processing

• If you request cancellation before we start reviewing or working on your application, a partial refund may be considered.

All refund decisions are made after verifying system logs, timestamps, staff involvement, and payment records.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• If you change your mind after we begin processing your application.
• If incorrect, missing, or misleading information is provided by the user.
• If USCIS denies, delays, or rejects your application.
• If you fail to provide required documents or information requested by our team.
• If you entered wrong details while placing the order.
• If you purchased the service by mistake and still accessed or downloaded the documents.

Government Fees

USCIS filing fees are paid directly to the U.S. government and are 100% non-refundable, regardless of the outcome of your case.

Processing of Refunds

Approved refunds are processed using the same payment method that you used at the time of purchase. Depending on your bank or card provider:

• Refunds may take 5–10 business days to appear in your account.
• We do not have control over banking or financial institution delays.

Requesting a Refund

To request a refund, please contact our support team with the following details:

• Full Name
• Registered Email Address
• Payment Receipt or Order ID
• Reason for refund request

Our team will review your request and respond within 24 hours.

Contact Us

If you have any questions about our Refund Policy, please reach us at:

Email: support@truecitizenship.com

Working Hours: Monday – Saturday, 10 AM – 6 PM (EST)

Response Time: Within 24 hours