Terms of Use

Welcome to TrueCitizenship. By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these Terms, please discontinue using our website immediately.

These Terms apply to all users, visitors, and customers of TrueCitizenship. We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

Acceptable Use

You agree to use our website for lawful and authorized purposes only. You may not:

Use the website in any way that violates local, state, or federal laws.
Attempt to hack, damage, or interfere with website functionality or security.
Copy, distribute, reproduce, or republish website content without permission.
Upload harmful software, viruses, or malicious code.
Provide false, inaccurate, or misleading information.

All written content, graphics, icons, and resources are the intellectual property of TrueCitizenship and protected by copyright laws.

Service Overview

TrueCitizenship provides independent support services for completing immigration-related forms, including Green Card Renewal (Form I-90) and U.S. Citizenship Application (Form N-400).

We are not a law firm and do not provide:

Legal advice
Legal interpretation
Legal representation

Our role is to assist you in preparing your application based on the information you provide. We cannot guarantee approval of any immigration application as final decisions are made solely by USCIS.

Pricing, Orders & Payments

When you place an order through our website, you agree to the service fee listed at checkout, along with any applicable government filing fees if stated.

Service fees are clearly displayed before payment.
USCIS government filing fees are separate unless mentioned.
Prices may change according to service updates.
Work begins only after successful payment.
All transactions are securely processed.

In case of accidental charges or technical payment issues, our support team will assist you.

Information You Provide

We may request personal information including:

Name, email address, phone number
Residential address and identification details
Documents required for form preparation
Previous application history

Your information is used strictly for:

Preparing immigration documents
Providing updates and communication
Customer support

We do not sell or share your personal data with unauthorized third parties. All information is stored securely and accessed only when necessary.

Limitation of Liability

TrueCitizenship is not responsible for USCIS delays or government processing issues.
We do not guarantee approval of any application.
Errors caused by incorrect user-submitted information are the user’s responsibility.
We are not liable for technical issues or website interruptions.

Users must review and confirm the accuracy of application details before submitting them to USCIS.

Refund Policy

As our services involve immediate processing, service fees become non-refundable once work begins. USCIS filing fees are strictly non-refundable.

Refunds are issued only for duplicate charges.
If you cancel before processing begins, partial refunds may be considered.
No refunds for user mistakes, incomplete information, or change of mind.

Changes to These Terms

We may update these Terms of Use as required for operational or legal reasons. Updates take effect immediately upon posting on this page.

Governing Law

These Terms of Use are governed by relevant federal and state laws. All disputes will be resolved through appropriate legal channels.

Contact Us

For questions or support, please reach out:

Email: support@truecitizenship.com

Working Hours: Monday – Saturday, 10 AM – 6 PM (EST)

Typical Response Time: Within 24 hours