Terms & Conditions

Legal Disclaimer

We are a private document preparation service.
We are not attorneys and do not provide legal advice.
We are not affiliated with USCIS or any government agency.
All decisions are made by USCIS.

Urgency Hook

Time-sensitive case? Don’t wait.
Avoid delays
Prevent mistakes
Get expert help immediately
🚨 We respond within 24 hours and operate 24/7

Key Differentiator

No Upfront Fees — Pay Only After USCIS Acceptance
This is what makes us different.
We help first. Payment comes later.

Emotional Trust

Immigration issues can feel overwhelming, confusing, and stressful.
You don’t have to handle it alone.
We guide you step-by-step so you can move forward with confidence.

Welcome to TrueCitizenship. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must stop using our website immediately.

These Terms apply to all visitors, customers, and anyone who uses our services. TrueCitizenship may update or modify these Terms at any time without prior notice. Continued use of the website means you accept the updated Terms.

Use of Website

You agree to use this website for lawful and legitimate purposes only. You must not:

Use the website for fraudulent or harmful activities.
Attempt to bypass, disable, or interfere with website functionality or security.
Copy, reproduce, or distribute any content without permission.
Upload harmful files, viruses, or malicious scripts.
Misrepresent your identity or provide false information.

All written content, images, graphics, forms, and other materials on this website are owned by TrueCitizenship and protected under copyright and intellectual property laws.

Service Description

TrueCitizenship provides independent application preparation assistance for immigration-related forms such as Green Card Renewal (Form I-90) and U.S. Citizenship (Form N-400).

We are not a law firm, and our team does not provide:

Legal advice
Legal representation
Legal opinions or interpretations

Our service includes preparing documents based on your information and guiding you through the submission process, but we cannot guarantee the outcome of any immigration application.

Orders, Pricing & Payments

By placing an order on our website, you agree to the pricing, service terms, and processing conditions listed on the checkout page.

All service fees are presented clearly before payment.
Government filing fees (USCIS fees) are separate unless specifically stated.
Prices may change without prior notice depending on service updates.
Payment must be completed before we begin processing your application.
All payments through our website are encrypted and securely processed.

In the event of technical issues, duplicate payments, or accidental charges, our support team will review and assist you accordingly.

We collect only the information required to prepare your application, such as:

Name, email, phone number
Address and identification details
Documents needed to complete your immigration forms
Application history and notes relevant to your case

We use this information strictly for:

Preparing your application
Communicating regarding your case
Providing support and updates

We do not sell, trade, or share your personal information with unauthorized third parties. Your data is stored securely and accessed only by permitted staff members.

Limitation of Liability

TrueCitizenship is not responsible for delays caused by USCIS, postal services, or government systems.
We do not guarantee approval, as final decisions are made solely by USCIS.
Incorrect or incomplete information provided by the user may result in delays or denial.
We are not liable for mistakes caused by user-submitted data.
Website downtime, errors, or interruptions may occur due to maintenance or unforeseen issues.

Users are responsible for reviewing application details before submitting them to USCIS.

Refund Policy

Service fees are non-refundable once we begin working on your application, as the processing involves time, resources, and document preparation. Government USCIS filing fees are also non-refundable under any circumstances.

Refunds may be issued only in cases of duplicate charges.
If you cancel before we begin processing, a partial refund may be considered.
No refunds are provided for user-submitted errors or changes of mind.

Changes to Terms

TrueCitizenship may modify or update these Terms at any time to reflect service changes, policy updates, or legal requirements. Updated Terms become effective immediately upon posting.

Governing Law

These Terms & Conditions are governed by applicable federal and state laws. Any disputes related to our services will be handled through proper legal channels.

Contact Information

If you have questions, concerns, or need assistance, please contact us:

Email: support@truecitizenship.com

Working Hours: Monday – Saturday, 10 AM – 6 PM (EST)

Response Time: Within 24 hours